FAQs

Frequently Asked Questions (FAQs)

Refurbished Computers by B&R Computers

1. Are refurbished computers reliable?

Absolutely. Every system we sell goes through a comprehensive multi-point inspection, professional refurbishment process, and stress testing to ensure it meets strict performance, security, and quality standards. Our goal is to deliver business-class machines that operate like new—without the new-device price tag.

2. What’s the difference between “refurbished” and “used”?

A used computer is sold “as is,” with no testing or updates.
A refurbished computer is professionally inspected, cleaned, upgraded, repaired if needed, and optimized to run at peak performance.

Our refurbished systems also receive:

  • A fresh installation of Windows
  • Hardware diagnostics
  • SSD upgrades (where applicable)
  • Firmware updates
  • Professional cleaning inside and out

3. How long will a refurbished computer last?

Business-class computers—especially those from Dell, HP, and Lenovo—are engineered for longevity. Most of the systems we offer have an expected service life of 10–12 years. These are the same models used by corporations, banks, law firms, and government agencies.

Consumer-grade machines sold in big-box stores typically last 4–6 years.
That durability gap is one of the biggest reasons business systems retain their value and remain reliable for so long.

4. Isn’t it cheaper to just buy a new computer from a big box store?

It might look cheaper upfront, but big-box stores primarily sell consumer-grade computers—machines designed for light use and shorter lifespans.

Here’s the reality:

  • Business-class computers (what we sell): 10–12 year lifespan, higher-quality components, stronger performance, better reliability.
  • Big box consumer computers: 4–6 year lifespan, lower-end components, reduced durability.

Over the full lifecycle, a refurbished business-class computer delivers far more value, performs better, and lasts significantly longer. You’re getting professional-grade hardware at a fraction of the original cost.

5. Do your refurbished computers come with a warranty?

Yes. Every refurbished computer includes a 1-year hardware warranty, backed directly by B&R Computers.
If something goes wrong during the warranty period, we handle the repair or replacement—no hassle, no third-party runaround.

Extended warranties are also available upon request.

6. Can I upgrade the memory or storage later?

In most cases, yes. Business-class computers are built to be modular and upgrade-friendly.
You can typically upgrade:

  • RAM
  • SSD or additional storage
  • Wi-Fi cards
  • Batteries (for laptops)

If you want us to upgrade it before shipping, just let us know—we handle all customizations.

7. Will the computer run like a new machine?

Yes. Because we use SSDs, upgraded memory, and perform full system optimization, most customers report performance that feels comparable to a brand new computer—often faster than modern budget models found at retail stores.

8. Do refurbished computers come with Windows installed?

Yes. Every device includes a fresh, clean, activated installation of Windows with no bloatware.
We also install all updates and security patches before your computer leaves our facility.

9. Do you offer setup or data transfer services?

Yes. We offer:

  • New device setup
  • Data migration/cloning from your old computer
  • Software installation
  • Antivirus installation
  • Optional ongoing support plans

This makes the transition seamless—no stress, no missing files.

10. How do I know which refurbished computer is right for me?

We can help you choose the best system based on your needs—work, school, business, gaming, or home use.
Just contact us, and our team will match you with the right model, performance level, and budget.

11. Do refurbished computers come with accessories?

Desktops typically include:

  • Power cable

Laptops include:

  • Power adapter

Any additional accessories will be clearly listed in the product description.

12. What payment options do you offer?

We accept major credit cards, PayPal, and other secure payment options. All purchases are processed through trusted, secure checkout systems.

13. Do you offer shipping or in-store pickup?

Yes. We offer:

  • Fast nationwide shipping
  • Local pickup at our Kutztown, PA location
  • Optional delivery in certain service areas